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Practical answers, with a clear path to help when you need it.

01

A connection will not start

Check your internet connection first. Choose an available node, retry, and use the in-app Troubleshooting Assistant. If the node is unreachable, try another available location. Android VPN permission must be granted.

02

Connected, but a site will not load

Try a different available node and check your selected DNS. Verify that the affected app is included in the tunnel. Android Private DNS or browser secure DNS can use a different resolver than the one selected in Nsec.

03

Rewards or promotions

Check the grant expiry and current VIP status in the app. A promo can be expired, inactive, exhausted, or already redeemed on your device. Contact support with your installation ID and the error message, without sharing secrets.

04

Request a new location

Open Settings → Request Server in the app. Enter a country, city, and optional note. Requests have a cooldown and are reviewed; a request does not guarantee deployment.

05

Contact safely

Copy the installation ID from Settings if support needs to locate your service record. Never send private keys, passwords, VPN configuration QR codes, or browsing history.